Remote Support is a feature that allows our hearing health care professionals to connect with the hearing aid user through a smartphone app in real time. Through audio and video communication, we can answer questions, help troubleshoot, and make programming changes to the hearing aids. This is something that we were working on implementing prior to the COVID-19 pandemic. Being able to connect with our patients in real time from the comfort of their home, or while they are in that challenging environment that we couldn’t replicate in our office offers many advantages. With the current state of social distancing, being able to reduce the number of people who have to enter our clinics each day is another big advantage of this service.
All of the hearing aid manufacturers have been working hard to continue to expand their offerings for remote support services. This means that many of the hearing aids that we fit over the last couple of years can be used with this new service. To confirm if your hearing aids are compatible, or to have us activate this service for you, please give us a call or send us an email.
Here is a list of products that are supported for each of the 6 largest hearing aid manufacturers.
Oticon – Requires the hearing aids have firmware of 6.0 or later and an iPhone with iOS 12 or higher or an Android phone with OS 8.0 or higher. They also require the Oticon RemoteCare app and a stable internet connection.
* does not include their custom, fully in the ear models.
Phonak – Requires the use of the MyPhonak app and a strong internet connection.
ReSound – Requires the Smart 3D app and a stable internet connection.
* RIC, BTE, and wireless versions of the custom, fully in-the-ear models
Signia – Requires the Signia app and a stable internet connection.
Starkey – Requires the Thrive Hearing Control app and a stable internet connection.
Widex – Require the use of the their new Remote Link accessory as well as a the Widex Remote Care app and a strong internet connection.